Last updated: June 10, 2025

Introduction: Community Action Partnership of Kern is committed to protecting the privacy of our donors, volunteers, and beneficiaries. This Privacy Policy outlines how we collect, use, and safeguard personal information.

Types of Information Collected:

We may collect the following types of information:

• Personal details (name, email, phone number)
• Donation records
• Volunteer participation history

Method of Information Collection:

We use collected data to:

• Process donations and issue receipts
• Communicate updates and program information
• Improve our services and outreach efforts
• Comply with legal obligations

Purpose of Data Collection:

Community Action Partnership of Kern (CAPK) collects customer information to enhance service delivery, improve outreach efforts, and ensure compliance with regulations. The data collected helps CAPK:

• Provide Support Services – Information allows CAPK to assess individual needs and connect customers with relevant programs such as food assistance, energy support, childcare, and housing resources.
• Process Donations and Volunteer Engagement – Customer details help CAPK track contributions, issue receipts, and coordinate volunteer activities effectively.
• Communicate Updates – Contact information ensures that customers receive important announcements, event details, and service-related updates.
• Improve Programs and Accessibility – CAPK uses collected data to analyze trends, measure impact, and enhance accessibility for beneficiaries.
• Ensure Legal and Regulatory Compliance – Information is gathered to comply with data protection laws, grant reporting requirements, and nonprofit operational standards.

Data Security Measures: We implement security measures to protect personal information from unauthorized access, disclosure, or misuse.

Data Sharing: We do not sell or rent personal data. Information may be shared with trusted partners for operational purposes, always in compliance with privacy laws. CAPK may also share anonymized data for research and reporting purposes.

SMS consent or phone numbers collected for SMS purposes will not be shared with under any circumstances for marketing purposes.

User Rights:

• Access, update, or delete your personal information
• Opt out of communications
• Request details on how your data is used

SMS Terms & Conditions:

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from us, you may receive messages related to the following:

• Conversations external: To communicate with the active users of the CAPK programs for any information related to volunteers, services of the programs, and reaching out to the community volunteers for event information. Also, we will send messages related to Appointment reminders, Schedules, follow-up messages, and general information

3- Message Frequency:

Message frequency may vary depending on the type of communication.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Community Action Partnership of Kern in the following ways:

• Via Email: We send the following script Do you consent to receive conversational SMS from Community Action Partnership of Kern? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://capk.org/privacy-policy to see our privacy policy and Terms of Service.”

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.capk.org/contact/

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our https://capk.org/privacy-policy to see our privacy policy and Terms of Service.
• Message frequency may vary

Donations will be secured through Aplos partners with Stripe Payments and accreditation listing is Fifth Third Bank N.A.